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PP
Planet Pharma Group
Clinical Customer Service II
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
pay range: 17-20/hr •depending on experience Summary This person will be responsible for managing the daily intake and coordination of study participants at the ACPRU. This role supports study teams by maintaining accurate clinic schedules, coordinating participant communications, preparing required documentation, and ensuring participant identification and visit-readiness procedures are completed accurately and efficiently. Responsible for the daily intake of study participants arriving at the ACPRU. Confirm participant identity and apply participant identifiers before participants enter the laboratory. Prints participant wristbands after identity confirmation. Notifies study teams of participant arrivals and visit type. Updates clinic schedules with accurate daily participant counts. Follows up with prospective participants to confirm their estimated time of arrival, when participants are running late to their appointment. Monitors daily telephone calls and messages related to outpatient visits. Collects, organizes, and uploads essential screening documents to esource. Prepares participant charts and supporting materials for upcoming visits. Sends appointment reminders to prospective participants. Maintains accurate and timely participant records in accordance with study procedures and applicable requirements. Communicate effectively with prospective participants, study teams, and clinic staff to support smooth daily operations.