Aircraft Propeller Service, LLC (APS) is a trusted leader in aircraft propeller maintenance, repair, and overhaul (MRO) services, serving customers throughout the aviation industry. In addition to our propeller operations, APS supports a growing portfolio of aviation businesses, including airframe trading, parts manufacturing, and a specialized propeller governor sales company. As we continue to grow, we are seeking a detail-oriented and highly organized Aerospace Customer Service Representative to join our team. This role is ideal for someone who enjoys working with systems, managing complex order processes, and supporting customer-focused teams in a fast-paced aviation environment. You will play a critical behind-the-scenes role by managing quotes, order processing, shipments, and ERP transactions. This position enables our team to focus on customer relationships while ensuring all administrative and transactional functions are completed accurately and efficiently.

Reports To:

Customer Service Manager What You'll Do:

Order & Quote Management Enter, process, and maintain customer quotes and sales orders within the ERP system. Generate order acknowledgments and ensure timely processing of customer transactions. Monitor order status and maintain accurate order records throughout the fulfillment process. Verify pricing, part information, and order details for accuracy. Operational Coordination Coordinate with Production, Purchasing, Shipping, and Customer Service teams to ensure accurate and timely order fulfillment. Prepare and process shipping-related documentation and transactions. Support order administration for APS's affiliated propeller governor sales company. Administrative Support Assist Customer Service Representatives with order entry, documentation, and transactional support. Maintain organized records of quotes, orders, and shipping documentation. Identify and resolve discrepancies involving orders, pricing, inventory, or shipping information. Contribute to process improvements that enhance efficiency, accuracy, and ERP utilization.

What We're Looking For:

Education Bachelor's degree preferred. Equivalent combinations of education, training, and experience will be considered. Experience Minimum of 2 years of experience in an administrative, customer support, order management, or office environment. Experience within aviation, aerospace, manufacturing, distribution, or MRO industries is a plus. Knowledge, Skills & Abilities Strong technical aptitude and ability to quickly learn ERP systems and business software. Previous ERP experience preferred. Proficiency in Microsoft Office, particularly Excel and Word. Exceptional attention to detail and commitment to accuracy. Strong organizational and time-management skills. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and collaboration skills. Comfortable working with detailed product, part, and order information. Why You'll Love This Role Be a key contributor to a growing aviation company. Gain exposure to multiple areas of aviation operations and customer support. Work closely with cross-functional teams across the organization. Play an essential role in keeping customer orders moving efficiently and accurately. Opportunity to grow your skills in ERP systems, aviation operations, and supply chain processes. Physical & Working Conditions Office-based environment. Regular use of computers, phones, and other standard office equipment. Occasionally required to lift and carry items weighing up to 20 pounds. May be required to bend, stoop, or reach for files, supplies, or equipment. Subject to pre-employment and random drug and alcohol testing in compliance with FAA, DOT, and applicable state regulations. Benefits 401(k) with company match Medical Insurance Dental Insurance Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Employee Assistance Program (EAP) Paid Time Off (PTO)

Flexible Schedule Tuition Reimbursement Retirement Plan Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Work Location:

In person