Job Description Support customers with inquiries, orders, and service issues by providing timely, accurate, and professional assistance that improves the overall customer experience. Key Responsibilities Respond to customer inquiries by phone, email, and live chat. Assist with order tracking, service requests, returns, and refunds. Document and resolve customer complaints and support issues. Escalate complex cases and follow up until resolution. Maintain accurate customer information and service records. Share recurring customer feedback and help improve support processes. Qualifications Strong communication skills and a customer-focused attitude. Patience, attention to detail, and effective problem-solving abilities. Proficiency with basic office software; experience with CRM or support systems is a plus. Chinese/Spanish are Preferred Qualifications。

Pay:

$16.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off

Work Location:

In person