HOURS Regular hours are Monday - Thursday, 3pm to 1:30am. Mandatory overtime, when necessary, adds additional 10 hours on Friday from 3pm to 1:30am.

JOB PURPOSE

Responsible for the availability of material to attend to the customer's production needs. TASKS This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Communicates, in a timely manner, all scheduling problems, promise dates, and alternative sources to supervisor and/or customer. Coordinates activities related to preventative follow-up. Contacts suppliers with scheduling issues and ensures material was shipped on time. Finds alternative sources for material if supplier cannot attend to customer needs. Expedites and follows material from supplier to proper destination. Schedules special transportation on critical items. Follows all safety procedures.

POSITION REQUIREMENTS

Regular, reliable, and predictable attendance is essential.

EXPERIENCE AND KNOWLEDGE

Experience — Prior customer service experience preferred. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Clerical Knowledge - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.

Job Type:

Full-time Pay:

$20.96 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required) Shift availability: Night Shift (Required)

Work Location:

In person