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Porter-Hay Insurance Agency

Personal Lines Insurance Customer Service Representative-Insurance Agency

Entry-Level JobVerifiedNo experience needed

Career Insights for Insurance Customer Service Representative

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Scorecard

Based on Illinois data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$44,735 / year median in Illinois

-8% projected decline

Explore Career

Job Description

About the Role We are looking for a service-oriented, detail-focused professional to join our team as a Personal Lines Insurance Customer Service Representative . This is a great opportunity to grow within a stable and respected industry, while gaining hands-on experience, learning from industry experts, and building long-term career skills. Key Responsibilities Deliver prompt, accurate, and friendly service to clients and internal team members Respond to client inquiries, process updates and quote and present insurance solutions for new and renewal clients Support producers with client communication and account servicing Maintain accurate client records and task follow-ups in our management system Stay informed on industry trends and carrier guidelines Identify opportunities to improve coverage or streamline service What We're Looking For Strong organizational and communication skills Attention to detail and a proactive mindset Ability to work well in a team environment Comfortable using computers and learning new systems A professional, client-focused approach Bonus if you have: Prior customer service or administrative experience Current Property & Casualty license Why Join Us? Supportive team culture with opportunities to learn and grow Professional development and training provided Exposure to a variety of clients and carriers A career path, not just a job If you're looking to launch your professional career in a collaborative, fast-paced environment, we'd love to hear from you.
Pay:
$19.00 - $25.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance