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OceanAire, Inc
Customer Service Representative
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Job Description
Customer Service Representative at OceanAire, Inc Customer Service Representative at OceanAire, Inc in Mount Prospect, Illinois Posted in 19 days ago.
Type:
full-time
Responsibilities:
Handle customer inquiries via phone or emailForward referrals to Sales personnel and/or distributors for follow upProvide product information and pricing to distributorsSupport Sales Managers by forwarding on customer information and new client requestsProcess customer orders, provide order acknowledgements, verify order statusPrepare freight quotes, generate shipping documents and distribute shipping notificationsSupport the Technical Support Manager in processing warranty claims and repairsTroubleshoot and resolve order and shipping issuesDocument and update customer records on ERP systemGeneral office duties - filing, answering phones and assisting at corporate events, etc.
Qualifications:
Associated Degree or higher, with 2-3 years experience in a customer service roleWork experience in a commercial manufacturing and distributor environment. Experience with HVAC products is preferred, but not necessaryStrong communication and organizational skillsExperience with graphics software such as Adobe, Corel or PublisherWorking knowledge of Microsoft Office; Outlook, Word and ExcelERP experience in data entry and report generation, experience with SAGE (MAS 100) is a plus recblid 66lwkzo6tq3basy1g6dkbcufobrpki