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Prairie State Bank & Trust
Full-Time Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Prairie State Bank & Trust , a locally owned $800 million bank with 20 offices in Central Illinois, has an immediate opening for a
FULL TIME
Customer Service Representative at our Mt. Zion branch. We are seeking talented, hardworking candidates who are motivated to learn, have great communication skills, and a passion for working on a team. No phone calls. Please utilize our website for any communication needs.Responsibilities:
Ensure that our customers receive excellent customer service. Assist customers with routine account related transactions such as deposits, loan payments, cashing checks, transfer of funds between accounts, stop payments as well as inquiries regarding transactions and services Educating customers on bank products and services Perform daily balancing functions of a cash drawer Comply with bank operation and security procedures Maintain customer confidence and protect bank operations by keeping information confidentialJob Qualifications:
Excellent interpersonal, written, and verbal communication skills. Attention to detail Problem solving skills; technical capacity Excellent time management, organizational, and multi-tasking skills. Ability to work independently and in a team environment. Previous banking experience is a plusPhysical Requirements:
Occasionally lift up to 25 pounds Stand 100% of the shift Prairie State Bank & Trust offers competitive benefits and compensation: base compensation with bonus plan, 401(k) with employer matching, employer paid health/life insurance, vacation, sick leave, and above average holiday pay. All candidates may be required to undergo a pre-employment credit background check and drug screening. PSBT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Benefits
- Sick Leave
- 401(k) Plans
- Other Retirement and Savings
- Bonuses/Stipends