We are seeking a detail-oriented and customer-focused professional to ensure smooth day-to-day sales operations. This role is responsible for accurate order processing, effective coordination with cross-functional teams, and providing responsive support to customers to ensure a seamless and positive experience. Responsibilities

• Manage inbound phone calls and monitor the shared sales inbox to ensure timely responses.
• Support preparation of customer quotations, with flexibility to take primary ownership during peak seasons or when rapid turnaround is required.
• Process sales orders accurately from initial entry through final completion.
• Handle all Web Orders and Software Orders with attention to detail and proper documentation.
• Provide customers with order confirmations, shipment updates, and tracking information.
• Manage Return Authorizations (RAs) and warranty-related complaints to ensure smooth resolution.
• Assist with basic, non-specialist technical inquiries, including general "how‑to" support.
• Coordinate closely with accounting, operations, and shipping to keep orders moving efficiently. Education & Experience
• High school diploma or equivalent, required
• Associate degree in Business Administration, Sales or a related field, preferred
• 1-3 Years working in a sales support function, customer service, order entry or administrative coordination Knowledge & Skills
• Microsoft Office 365
• Proficiency with Excel or other data tools
• Strong written and verbal communication
• High attention to detail and accuracy
• Ability to prioritize and manage multiple orders at once
• Customer‑focused mindset
• Problem‑solving and follow‑through

Pay:

$30.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person