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SWAN

Client Advocate for Swan Shelter

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Client Advocate in
SWAN Shelter Qualifications:
Must have a high school diploma or GED. Must demonstrate initiative, good interpersonal skills, good communication skills, including word composition skills, and be proficient in Microsoft Office. Must have a valid driver's license, reliable transportation, proof of current automobile insurance, and be able to lift 25 pounds. This is a full-time position - 40 hours per week with a work week of Sunday, Monday, Tuesday, Friday & Saturday 10 am to 6 pm (Wednesday & Thursday Off). Overtime hours may be available. The Client Advocate is responsible for carrying out individual and group services with adults and children as directed by the Case Workers and Shelter Supervisor. Must complete intakes and documentation in client files in a timely manner. Is also responsible for completing housekeeping tasks at the Shelter.
Benefits:
SWAN has 9 paid holidays, offers employer paid dental insurance for the employee, low cost health insurance to the employee, and offers employee paid vision insurance, life insurance, and other supplementary insurance plans at open enrollment periods. In addition, an employer paid retirement plan is available after one year of employment during open enrollment periods. An employee may start contributing to the retirement plan after 90 days of employment. The pay range is $15.00 - $16.00 an hour depending on education and experience.
Background Checks:
Employment is contingent on successful background checks through DCFS and the Illinois State Police. Must complete 40 hours of domestic violence training and answer the
SWAN 24/7
domestic violence hotline. To apply , complete the application and send it, a letter of interest, and a resume to Billie Riggs, Shelter Supervisor, at briggs@swandvhl.org or mail to SWAN at PO Box 176 Olney, IL 62450.
Job Type:
Part-time Pay:
$15.00 - $16.00 per hour
Benefits:
Paid time off
Education:
High school or equivalent (Preferred) Shift availability: Night Shift (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Other Retirement and Savings
  • Health Insurance
  • Dental Insurance