The Ottawa Dental Laboratory, founded in 1937, is a family owned and operated business located in Ottawa, IL, and is seeking candidates for the position of Full-Time Customer Relations Representative at our Ottawa, IL location.

Primary Responsibilities:

Represent the dental lab as a liaison between the customer and production team Interact with customers via telephone; inbound & outbound Facilitate customer interaction tracking via CRM Assist production management with workflow pertaining to customer needs (i.e.: due dates, outstanding technical items relevant to cases, on-hold case status, work capacity, etc.) Participate in case planning activities as needed Contribute to synergies amongst the ODL production team, sales & marketing team, shipping & receiving team, and customers

Knowledge, Skills & Abilities:

A strong background and experience in customer service Strong communication skills; proactive, timely, effective (both written and oral) Proficient in Microsoft Word/Excel, Power Point and other supporting software tools Willingness and eagerness to learn Positive team player & attitude

Schedule:

Monday through Friday; 8:30am-5:00pm We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT

If the Government cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

Job Type:

Full-time Pay:

$16.90 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

In person