Customer Service Representative Insurance Office

Customer Service Representative - Insurance Office Petersburg, IL Full-Time Monday-Friday 8:00 AM - 4:30

PM Pay:

$18.00/hour A family-oriented insurance office is seeking a motivated and customer-focused Customer Service Representative (CSR) to join their close-knit team. This is an excellent opportunity for someone who enjoys problem-solving, helping others, and working in a fast-paced environment where no two days are the same. The ideal candidate is a self-starter, flexible, and solution-focused professional who thrives in dynamic situations and enjoys building relationships with clients. Why Join This Team? Family-oriented, close-knit office environment Flexibility with family needs and obligations Rewarding work helping customers solve problems every day Variety in daily responsibilities and interactions Small, supportive team environment with both in-office and remote agents What You'll Do Answer and process incoming customer calls Greet customers and provide professional front-line support Coordinate with insurance company agents and representatives Assist with commercial and personal insurance lines Help resolve customer concerns and provide excellent service Support office operations with administrative and client communication tasks Training & Licensing Employer-paid training and testing to obtain an Insurance Producer License Opportunity to become licensed in Property & Casualty Insurance Hands-on training provided to support long-term success

Qualifications Primary Skills Needed:

Strong problem-solving abilities Self-starter with the ability to work independently Flexible and adaptable in changing situations

Preferred Skills:

Customer service and conversational communication skills Basic proficiency in Microsoft Word, Excel, and Outlook Personal financial awareness/understanding preferred Ability to remain professional under deadlines and during occasional difficult customer interactions Compensation & Schedule $18.00/hour Monday-Friday 8:00 AM - 4:30 PM Located in Petersburg If you enjoy helping people, solving problems, and want an opportunity to grow in the insurance industry with employer-paid licensing, we encourage you to apply. #1044OS