A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
SUMMARY The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Delivers superior guest service and ensure absolute customer satisfaction Maintains customer satisfaction by providing solutions to concerns Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Understand all aspects of the cashier/bagger position Supervises front end cleanliness and organization Controls traffic flow on the front Ensures compliance with all laws, policies and procedures through regular front end management Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Handles software and hardware equipment issues Work within company programs, policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor
KEY ATTRIBUTES
Customer service skills Genuine Friendly Leadership skills Communication skills Honesty/Integrity Money handling skills Ability to multi-task High energy level Adaptability
SUPERVISORY RESPONSIBILITIES
Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws. Assign and direct work Address complaints and resolves problems EDUCATION and/or
EXPERIENCE
There is no required education and/or experience
LANGUAGE SKILLS
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Basic math concepts (addition, subtraction, division, multiplication)
CERTIFICATES, LICENSES, REGISTRATIONS
There is no required certifications, licenses, or registrations
RECOMMENDED EQUIPMENT
Slip resistant shoes with closed toe and heel Ladders Stepladder Uniform per store policy
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Overhead lifting Climb Balance Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Smell Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors
WORK ENVIRONMENT
Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Chemicals while cleaning Noise Level Moderate
PAY RANGE
(depends on industry experience) Min. Wage up to $18/hour (IL Locations Only) Starting pay will be based on experience, internal equity, and scope of responsibility.
BENEFITS
(eligibility based on full-time/part-time status) Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program •Niemann Foods Management retains the discretion to add to or change the position requirements at any time. •Position requirements may vary by store location
