Customer Service Phone Representative

Customer Service Phone Representative Hybrid | Insurance Services | People-Focused RoleWe're partnering with a highly regarded insurance organization that is expanding its customer operations team to support increased demand. These short‑term engagements (with strong potential to extend) are mission‑critical — helping reduce customer wait times and ensuring policyholders receive timely, thoughtful support.

This position blends customer interaction, account analysis, and problem-solving in a structured, supportive setting and is ideal for empathetic communicators who enjoy helping others by phone. If you're someone who can listen, analyze, and guide customers through important questions with professionalism and care, this role provides for meaningful work and clear processes.

What You'll Do:

Support customers primarily by phone (with some written communication)Assist with billing, account, and product‑related questionsAnalyze member accounts and process updates (beneficiaries, coverage, payment methods, etc.)Use sound judgment and problem‑solving skills to resolve complex situationsWhy Candidates Choose This TeamHybrid flexibility after trainingOngoing learning and development opportunitiesPredictable work hours with rotating start timesSupportive leadership and strong team culture