Customer Service Representative at Beneficial Talent Source Customer Service Representative at Beneficial Talent Source in Rock Island, Illinois Posted in about 5 hours ago.

Type:

full-time

DAILY DUTIES

• Become knowledgeable of the company products and understand each customer's need to provide real, effective solutions and deliver exceptional customer service.
• Operate our computer-based systems to enter order entries quickly and accurately.
• Navigate 3 rd party, vendor, customer portals and databases.
• Respond to high-volume emails accurately and professionally
• Collaborate with Purchasing, Accounting, returns and warehouse staff.
• Work closely with vendor partners to resolve order and product issues.
• Solve customer problems and find the best possible solutions.
• Communicate professionally on the telephones with many customers and sales representatives.
• Maintain customer relations through timely services.
• Assist Incentive's Sales Team with various account management activities.

QUALIFICATIONS

• Proficient in Microsoft Office Products
• 1+ years' experience in Customer Service
• Knowledgeable with composing emails to customers professionally
• Self-starter
• Able to multi-task
• Organized with attention to detail
• Able to handle deadlines in a timely manner
• Ability to work within a team
• Demonstrates the ability to take initiative and problem solve
• Reliable attendance and work history
• Effective verbal and written communication skills
• Ability to prioritize and manage multiple assignments