Customer Service Representative Animal Care Center of Shorewood - 3.0 Shorewood, IL Job Details Part-time | Full-time $15.50 - $18.00 an hour 1 day ago Qualifications Customer records maintenance Correspondence management Patient question and concern management Email customer support Greeting customers Practice management software Patient management software Client file management Greeting dental patients Mail distribution Incident Escalation Phone call screening Managing clients in a customer support role Client database systems Data management Mail management Customer issue escalation Mail processing Phone triage 1 year Patient scheduling via phone Entry level Full Job Description Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required. The base range for this position is $15.50-$18.00. Our pay ranges are primarily determined by role, level and location. The range provided for each job posting reflects the minimum and maximum target for this position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education training.