A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$20.00 - $22.00 per hour Job description : We are looking for a reliable and detail-oriented Customer Service Representative who can stay organized, communicate clearly, and perform in a fast-paced environment. This is a hands-on role where you will manage orders, track shipments, coordinate with internal teams, and communicate directly with customers throughout the day. You will be expected to handle multiple priorities, solve problems in real time, and take ownership of your work without waiting for direction.
Schedule:
Monday-Friday, 8:00 AM - 4:30 PM • This position is fully onsite at our facility in South Holland, IL. Remote or hybrid work is not available. About Gurtler Industries Gurtler Industries is a family-owned manufacturer specializing in commercial laundry chemicals and systems used by healthcare facilities, hospitality providers, and industrial uniform services across North America. For over 40 years, we've built our reputation on reliability, strong customer relationships, and doing what we say we're going to do. Our environment is active, fast-moving, and team-oriented—people who succeed here are dependable, communicate well, and take pride in their work. Key Responsibilities Respond to customer inquiries via phone and email in a timely, professional manner Process orders, track shipments, and provide accurate status updates Communicate clearly with customers regarding timelines, delays, and order changes Coordinate with production, warehouse, and logistics teams to ensure orders are fulfilled on time Resolve issues related to delays, damages, or incorrect shipments Maintain accurate records of customer interactions and transactions Assist with returns, replacements, and documentation Identify and communicate opportunities to improve processes and customer experience What We're Looking For Strong communication skills: clear, direct, and professional Comfortable on the phone, including handling difficult conversations Able to think quickly and stay organized in a fast-paced, constantly changing environment Detail-oriented with strong problem-solving ability Self-motivated and proactive; takes ownership of responsibilities Able to manage multiple priorities and stay productive throughout the day Team-oriented with a flexible, "jump in where needed" mindset Comfortable working in an active environment with noise, movement, and interruptions Proficiency in Microsoft Office Bilingual skills are a plus but not required. What You'll Like About This Role This is not a repetitive, sit-back position, you will stay engaged throughout the day You'll work across departments and be part of real-time operations Your work directly impacts customers and daily business performance You'll be part of a team that values reliability, effort, and accountability What We Offer $20-$22 per hour Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off and holidays Annual review eligibility based on performance Compensation will be determined based on experience, qualifications, and internal equity. Apply If you are dependable, organized, and ready to work in a fast-paced environment, apply today.
Job Type:
Full-time Pay:
$20.00 - $22.00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance
