A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Apple Chevrolet - 3.8 Tinley Park, IL Job Details Part-time 14 hours ago Qualifications Customer records maintenance Computer operation Automobile maintenance requirements Phone communication Service scheduling In-person customer service Cash register operations Customer engagement Automotive service Computer skills Customer interaction during outreach Communication skills Entry level Office phone management Time management Customer data entry Full Job Description Part-Time Service Appointment Representative Position Summary We are seeking a friendly and organized Part-Time Service Appointment Representative to assist customers with scheduling automotive service and maintenance appointments. This position focuses on providing excellent customer service, answering phone calls, confirming appointments, and helping keep the service department's schedule organized. Responsibilities Schedule and confirm service appointments by phone and other communication channels. Answer customer questions regarding service appointments, maintenance, and scheduling. Follow up with customers regarding upcoming or missed appointments. Accurately enter customer and vehicle information into the dealership system. Maintain a professional and courteous attitude with every customer. Make outbound calls to remind customers about recommended or upcoming service. Assist the service/parts department with cashiering and customer-service tasks as needed. Qualifications Excellent communication and customer-service skills. Friendly, professional, and positive attitude. Strong organizational and time-management skills. Basic computer skills and ability to learn dealership software. Schedule Part-time schedule Monday through Friday every other Saturday with a day off during the week based on the service scheduling. Hours will be 1:00pm to 7:00pm and Saturday is 7:00AM to 4PM. Ideal Candidate The ideal candidate is dependable, personable, comfortable speaking with customers by phone, and able to stay organized in a fast-paced service environment. About Apple Chevrolet Since 1963, Apple Chevrolet has proudly served as a leading Chevrolet dealership in the Chicagoland area. Backed by decades of experience, our team is dedicated to delivering exceptional service and helping customers find the right vehicle to fit their needs. At Apple Chevrolet, we believe a strong, positive culture drives success. We are committed to supporting one another, providing outstanding customer experiences, and building meaningful, long-term relationships with our employees, our customers, and the community we serve. We greatly value our team and invest in their growth, development, and success. When you join Apple Chevrolet, you step into a workplace that actively encourages teamwork, creates real opportunities for growth, and consistently delivers on a shared commitment to excellence. We are transparent, honest, and we consider ourselves a family.
