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AC
Apex Coast Collective
Customer Support Representative
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
We specialize in customer outreach and brand representation for leading telecommunications providers. We are currently hiring a full-time Customer Support Representative to help customers learn about AT&T Fiber services while providing a welcoming, informative experience. As a Customer Support Representative, you'll receive hands-on training to become knowledgeable about AT&T Fiber products and services. You'll work directly with customers, answer questions, explain available internet options, and help create a smooth and positive customer experience. Customer Support Representative Responsibilities Explain AT&T features, service options, and connectivity benefits in an easy-to-understand way. Support account related questions regarding installation and available promotions. Maintain accurate customer records and complete required documentation. Follow up with interested customers while providing excellent customer service. Participate in ongoing product knowledge and professional development training. Preferred Qualifications Friendly, outgoing personality with strong communication skills. Enjoys working directly with people in a customer-facing environment. Comfortable explaining products in a clear and simple manner. Organized with strong attention to detail. Positive attitude and willingness to learn. Previous customer service, retail, hospitality, or sales experience is helpful but not required.