A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Represenative Brown Paper Products 22 USD-25 USD medical insurance, dental insurance, life insurance, vision insurance, 401(k) United States, Illinois, Waukegan 3530 Birchwood Drive (Show on map) Aug 26, 2026
TITLE:
Customer Service Representative
POSITION OBJECTIVE
Responsible for interacting with customers, warehouse, brokers and sales staff regarding orders and deliveries.
QUALIFICATIONS
A High School Diploma.
Legal eligibility to work in the US.
Ability to speak, read, and write in English.
Knowledge of principles and processes for providing customer service.
Microsoft Office
Entry level customer service experience.
Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary such as overtime and weekends.
Capable of effectively managing job-related stress and fostering productive workplace interactions.
JOB RESPONSIBILITIES
Work with Customer Service Pool.
Enter Customer purchase orders.
Keep records of customer interactions, inquiries and complaints.
Liaison for customer orders between all departments.
Perform other duties as assigned.
BENEFITS
Clean work environment
PTO after 90 days
Medical insurance
Dental insurance
Vision insurance
Company paid short term and LTD
Company paid life insurance
Voluntary life insurance
401k with match Inteplast Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.
