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Vincent Benedito American Family Insurance Agency
Insurance Agent and Customer Service Representative
Career Insights for Insurance Customer Service Representative
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Based on Illinois data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$44,735 / year median in Illinois
-8% projected decline
Job Description
Insurance Agent and Customer Service Representative Vincent Benedito American Family Insurance Agency Wheaton, IL Job Details Part-time | Full-time $50,000 - $120,000 a year 7 hours ago Benefits Health insurance Paid time off Qualifications Professional networking Customer communication Sales administration Property & Casualty License Analysis skills Insurance sales Telemarketing Full Job Description Job Summary Join our dynamic team as an Insurance Agent and Customer Service Representative, where you'll play a vital role in connecting clients with the right insurance solutions while delivering exceptional service. This energetic position offers the opportunity to develop your sales expertise, build lasting customer relationships, and grow within a supportive environment. You will be responsible for engaging with clients, understanding their insurance needs, and guiding them through the selection process for various insurance products, including health, life, property, and casualty coverage. Your proactive approach and communication skills will help us achieve our mission of providing comprehensive insurance services that meet diverse client needs. Responsibilities Engage in outside sales efforts to identify potential clients and expand our customer base through proactive outreach and community engagement Conduct client consultations to assess insurance needs across health, life, property, and casualty lines Present tailored insurance solutions by explaining policy features, benefits, and coverage options clearly and confidently Negotiate terms with clients to secure mutually beneficial agreements while ensuring compliance with insurance regulations Manage sales administration tasks using CRM (Customer Relationship Management) systems to track leads, follow-ups, and policy details Build strong customer relationships through ongoing communication, personalized service, and follow-up support Stay informed about industry trends, insurance regulation changes, and product updates to provide accurate guidance to clients Experience Proven experience in outside sales or retail sales environments with a focus on client interaction and negotiation Familiarity with commercial insurance knowledge, including health, life, property, and casualty lines Strong analysis skills to evaluate client needs and recommend appropriate coverage options Proficiency in Microsoft Office applications and CRM systems for effective sales administration Excellent communication skills in multiple languages or bilingual abilities are highly desirable to serve diverse client populations Knowledge of telemarketing techniques for outreach campaigns is a plus Understanding of insurance regulation standards to ensure compliance during all client interactions Join us in delivering energetic service that empowers clients to protect what matters most! We are committed to fostering a vibrant workplace where your sales talent and customer service skills can flourish. All roles are paid positions designed to support your professional growth while making a meaningful difference in our community.