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Customer Support Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Customer Support Specialist at Addison Group Customer Support Specialist at Addison Group in Wheeling, Illinois Posted in about 23 hours ago.
Type:
full-time
Job Title:
Customer Support Specialist Industry:
Manufacturing Location (city, state):
Northbrook, IL Assignment Type:
Contract, 4+ months, open-ended
Pay:
$18-$22/hour
Work Schedule:
Monday-Friday, 8:30 AM-5:00 PM; Hybrid - in office Tuesday-Thursday and remote
Monday and Friday Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About The Company :
Our client is a leading manufacturing company seeking a Customer Support Specialist to support multiple customer accounts and help ensure orders are processed accurately and efficiently .
Job Descriptio n:
The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a relationship-focused role that requires strong communication, organization, and problem-solving skill s.
Key Responsibiliti es:
Respond to customer questions and order-related reques ts.
Process orders received through email, EDI, fax, and other channe ls.
Review orders for accuracy, including pricing, quantities, and delivery dat es.
Resolve order, shipping, and delivery issu es.
Provide customers with updates on pricing, order status, shipping dates, and dela ys.
Coordinate with sales, credit, production, and transportation tea ms.
Track customer requests and follow up on outstanding issu es.
Troubleshoot system and order-related problems and escalate when need ed.
Provide support and guidance to team members as need ed.
Qualificatio ns:1+ year of corporate customer service experien ce.
Experience using an ERP system; SAP experience is a pl us.
Strong communication and problem-solving skil ls.
Ability to manage multiple customer accounts and prioriti es.
Bachelor's degree preferr ed.