Restaurant Technology & Client Success Specialist Alpha Restaurant Technologies Winfield, IL Job Details Full-time $55,000 - $70,000 a year 19 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Gym membership Professional development assistance Life insurance Retirement plan Qualifications Interpersonal skills Organizational skills POS systems Restaurant experience Full Job Description

ALPHA RESTAURANT TECHNOLOGIES

Restaurant Technology & Client Success Specialist Winfield, IL / Chicago area | Full-time | Office-based support and local restaurant visits About Alpha Alpha Restaurant Technologies helps restaurants get more value from their technology through implementation, support and ongoing guidance. We are a small, growing company where initiative, practical problem-solving and dependable follow-through improve daily operations and make a visible difference for clients. Position Summary We are looking for a restaurant professional with the curiosity and persistence to solve problems when there is no obvious answer. You will provide hands-on technical support and help an assigned group of restaurants get more value from their technology. This role calls for someone who investigates unfamiliar issues, finds practical workarounds and follows through until the solution works for the client. The role is planned around approximately 60% technical support and 40% proactive client success, with dedicated time scheduled for each responsibility. You will manage a portfolio expected to grow to approximately 90 restaurant accounts, adjusted for complexity, geography and service needs. Both support and client success are core responsibilities, with dedicated time and performance expectations for each. Key Responsibilities Solve problems and find workarounds. Troubleshoot POS software, payments, hardware, printers, connectivity and integrations. Research unclear issues, test practical alternatives and draw on documentation, teammates and vendors. Explain limitations, document the solution and confirm it works. Own client relationships. Get to know each restaurant's operation, goals and concerns. Maintain a planned contact schedule, recognize signs of dissatisfaction and coordinate timely recovery plans. Deliver useful guidance. Conduct account reviews and restaurant visits, evaluate workflows and available reporting, and recommend practical improvements in areas such as ordering, kitchen operations, loyalty, labor efficiency and guest experience. Train and support adoption. Help owners, managers and staff understand the tools they already have. Provide clear training and confirm that new features or solutions are being used effectively. Address recurring problems. Connect patterns in support requests with training, configuration or operational needs. Work with teammates and vendors to address underlying causes and reduce repeat issues. Follow through on improvements. Recommend additional solutions when they address a real business need. Coordinate with Sales, Admin, Projects and Support for quoting, implementation and fulfillment, then confirm the client's needs were addressed.

Qualifications A resourceful problem-solving mindset:

willingness to investigate, learn, test alternatives and find workable solutions when instructions, standard features or immediate answers are unavailable. Restaurant operations experience and a practical understanding of service, kitchen workflows and the pressures restaurant teams face. Hands-on POS experience and demonstrated technical aptitude, including a methodical approach to troubleshooting and learning unfamiliar systems. Clear verbal and written communication, with the ability to explain technology in plain language and train people with different experience levels. Strong organization, reliable follow-through and the ability to manage support requests alongside scheduled account responsibilities. Ability to work from the assigned Alpha office and visit restaurant clients within the assigned territory. Experience as a restaurant manager, multi-unit operator, restaurant technology trainer or POS administrator is especially relevant. Customer success, account management, technical support, payments or restaurant technology implementation experience is a plus. Training & Development Training on Alpha's supported technology and procedures will be provided. You will develop skills across restaurant systems such as POS, payment processing, kitchen displays, online ordering, inventory management, labor scheduling, loyalty and reporting tools. Bring restaurant knowledge, hands-on POS familiarity and a willingness to develop the technical skills needed to work independently on assigned systems. Schedule & Travel This role is based in Alpha's Winfield, Illinois office and includes local restaurant visits throughout the Chicago area. Dedicated client success time generally falls during normal business hours. Night and weekend technical support shifts may be required as part of Alpha's 24/7 coverage. Candidates must be willing and available to work these shifts when scheduled. Employees will not ordinarily be scheduled for both Saturday and Sunday in the same workweek. Occasional travel between Alpha offices or client markets may be required. What Success Looks Like Success means finding effective solutions, verifying that workarounds meet the client's needs and preventing repeat problems. We evaluate resourcefulness, sound judgment, communication and follow-through alongside completed client engagements, technology adoption, retention and meaningful improvements for the restaurant. Compensation & Benefits Base salary: $55,000-$70,000 annually, depending on experience and qualifications. Eligible for annual performance bonuses based on established individual, team and company performance targets. Full-time benefits include health, dental, vision and life insurance; a

SIMPLE IRA

retirement plan; paid time off; applicable holidays and sick leave; gym reimbursement; a Book of the Month or Audible benefit; and training and professional development. Approved mileage and business travel expenses are reimbursed. How to Apply Submit your resume and a brief note about your restaurant background and POS experience. Include an example of a problem with no obvious solution, how you investigated it, and the workaround or resolution you found.

Pay:

$55,000.00 - $70,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): Briefly describe your restaurant operations experience and how you have used POS or other restaurant technology. Share one example of a problem with no obvious solution: how did you investigate it, what workaround or resolution did you find, and how did you confirm it worked? This full-time role is based in our Winfield, Illinois office, includes local restaurant visits, and may require scheduled night and weekend technical support shifts. Are you able to meet these requirements? Please describe any scheduling limitations.

Experience:

hands-on restaurant operations: 1 year (Preferred)

Work Location:

In person