A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Administrative Support Specialist Choice One Staffing Group, Inc. - 3.6 Woodridge, IL Job Details Full-time $18 an hour 20 hours ago Benefits Paid holidays Health insurance Referral program Qualifications Customer communication Customer returns handling SAP Word embeddings Administrative experience High school diploma or GED Sales management systems proficiency Productivity software Office experience Full Job Description Position Summary The Administrative Support Specialist provides quotes, completes research on orders, utilizes company systems, and communicates with internal and external customers while providing an exceptional level of service. Minimum skill set requirements include SAP, MS Word/Excel. Previous experience in food service at a corporate/sales level is preferred.
Hours:
Monday - Friday, daylight hours.
Payrate:
$18.00/hr. Key Responsibilities Coordinate logistics with regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers. Communicate with Sales Representative(s) status of orders including sales, returns, and credit issues. Prepare quotes, customer order guides, and other forms of reports as required. Ensure that databases are maintained, utilized, and updated to provide essential data to all Don users. Complete Factory Direct Order follow-up to include requesting Proof-of-Deliveries from manufacturers and secures "pro" number from factories to track deliveries as needed. Make select customer calls on re-supply business. Assist in the coordination and communication of pre-packs, new installations, and other major sales assignments by monitoring orders from inception to completion.o Troubleshoot and resolve internal and external customer issues. Manage, research and process correspondence from customers and account managers to determine customer needs. Work with manufacturers and vendor representatives to ascertain product availability, obtain pricing literature, lead times, and shipping information. Prepare formal quotations for customers including specification sheets and freight charges using the DON Auto Quote System or MS Excel. Responsible for processing returns, obtaining return approvals , and following up to ensure proper processing and pick up of all RAs. Successfully navigate and effectively utilize Salesi, Info Builder, Don quote 360 and other sales tools available to DON sales support staff. Coordinate vendor contract set-up and maintenance. Required Qualifications High School Diploma or equivalent is required, Associate degree, exp. in food service industry in sales/corporate office is preferred. 2+ year administrative support with strong customer service experience. Working knowledge (minimum experience) of SAP is required. Intermediate proficiency of Word and Excel. Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently. Excellent communication and time management skills. Choice One Staffing Group offers medical, holiday pay, vacation pay, referral bonuses and pre-employment preparation. Choice One Staffing Group, Inc. is an equal opportunity employer that prohibits employment discrimination based on race, color, religion, sex, national origin and ancestry, individuals who are 40 years of age and older or qualified individuals with disabilities.
