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GE
Guys E Paper LLC
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Customer Service Employment Type Full-Time At Guy's E Paper you are encouraged to be social, creative, and successful while establishing a rapport with our customers. Our Company has an exciting opportunity for an enthusiastic, dedicated individual to join our team as a Customer Service Representative. In this position, you must demonstrate strong communication and interpersonal skills as you will have direct contact with our customers.
Job Responsibilities Include:
Becoming a product expert to help assist our customers with their everyday needs and issues Ability to accurately enter sales orders into QuickBooks Answer incoming phone calls and directing them to the proper individual Take sales orders over the phone and perform follow up confirmation with the customer to ensure the accuracy of the order Track orders and communicate status of orders with the customerQualifications:
Previous experience in customer service Must be able to efficiently manage multiple projects and tasks at the same time Must know Quick Books WHY YOU?Because You Will:
Revolutionize the industry Build and Promote Value Drive Client Success Work with talented and thriving individualsBenefits:
Medical Insurance Paid Vacation Relaxed Dress Environment Year Round Employee Recognition Workout Room / Gym Pet Friendly Relaxed Work Environment (music at desks) 401K Top Five Reasons To Work For Us:
Our employees are our greatest strength The culture you will find when you step through our doors is similar to a family feeling, with a sense of pride and strong work ethic that goes beyond our job descriptions. When you are part of E Paper, you are part of a family. We are on the same team and we care about each other. Together we can achieve great things. We hire people that are comfortable with forward thinking, ambitious ideas that they can execute with in our culture. Our company is structured so that anyone, no matter the role or level of experience, can execute a good idea. Once you are a part of the family, we want to invest in your success through training and development, mentoring, on-the-job training, and certification programs. You are in control of your career. At, E Paper, our workforce thrives on continually improving ourselves, products, and processes. Our goal is to give everyone the opportunity to take their performance to the next level with careers that fit their skills and needs. No matter what your role at Guy's E Paper, you will contribute to the success of our companyJob Type:
Full-time Pay:
$15.00 - $18.00 per hourBenefits:
401(k) Health insurance Paid time offExperience:
customer service: 1 year (Required)Work Location:
In personBenefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance