Overview We are seeking an experienced Customer Relations Representative to join our call center team. This role involves handling customer complaints, documenting cases, conducting follow-up, and working with internal teams to resolve customer concerns. Experience working in a call center environment is required for consideration. Responsibilities Handle inbound customer communications regarding product and service complaints Document and process complaints accurately in Oracle CRM Enter and maintain customer information and case records Investigate complaints and coordinate resolutions with appropriate internal teams Issue account actions and follow up on requested customer needs Requirements Previous call center experience is required High school diploma or equivalent 1-2 years of related customer service experience Strong communication and customer service skills Proficiency with Microsoft Office Strong keyboarding and data-entry skills #DT123

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Call center: 2 years (Required)

Work Location:

In person