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NE
North Ember Solutions
Customer Support Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Indiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,723 / year median in Indiana
-4% projected decline
Job Description
Looking for an opportunity to gain professional experience, build confidence, and grow your career? North Ember Solutions is hiring a Customer Support Representative to join our team in Louisville, KY! This is an entry-level opportunity for someone who enjoys working with people, learning new skills, and being part of a supportive, team-oriented environment. As a Customer Support Representative, you'll work directly with customers, answer questions, explain available services, and help create a positive experience during every interaction. If you're motivated, outgoing, and eager to grow professionally, we'd love to meet you. What You'll Do as a Customer Support Representative Speak with customers about available services, promotions, and account options. Assist with customer account setup and enrollment. Answer questions and provide friendly, solution-focused support. Build strong customer relationships through professional communication. Maintain accurate customer records and documentation. Collaborate with team members to achieve daily and weekly goals. Continue developing your communication, customer service, and professional skills. What We're Looking For in a Customer Support Representative Strong communication and interpersonal skills. Positive attitude and willingness to learn. Team-oriented with a strong work ethic. Comfortable working in a fast-paced, customer-focused environment. Reliable transportation preferred. Previous customer service, retail, hospitality, or sales experience is a plus—but not required. What We Offer Weekly pay. Full-time schedule. Hands-on mentorship and ongoing coaching. Professional development opportunities. Performance-based advancement into leadership roles. A positive, collaborative team culture. Whether you're a recent graduate, transitioning from retail or hospitality, or simply looking for your first professional opportunity, this Customer Support Representative position is a great place to build valuable communication and customer service skills while growing with a company that promotes from within. Apply today to join North Ember Solutions as a Customer Support Representative in Louisville, KY!