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C
Confidential
Entry Level Customer Support Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Indiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,723 / year median in Indiana
-4% projected decline
Job Description
The best customer support doesn't just solve problems, it creates opportunities. And that's exactly what this Entry Level Customer Support Representative role is about. We need a Entry Level Customer Support Representative to join our growing team full-time. If you're ready to support and sell, we want to hear from you. As an Entry Level Customer Support Representative, you'll train to expand AT&T Fiber's presence by connecting with our customer in person and helping them access high-speed internet and reliable connectivity. The Entry Level Customer Support Representative will then assist customers with their internet needs, answer their questions, and ensure they have a seamless sales experience. Core Functions of the Entry Level Customer Support Representative Support customers in person by understanding their internet needs and explaining how AT&T Fiber can meet their everyday connectivity needs. Provide in-person service recommendations and identify appropriate sales opportunities based on each customers priorities. Help customers explore reliable, high-speed internet options in person that can support entertainment, work, school, and multiple connected devices. Address customer questions and concerns clearly while using the conversation to build trust and strengthen sales opportunities. Guide customers through available AT&T Fiber options and help them make informed decisions that align with their needs. Contribute to sales performance and customer acquisition by combining helpful support with proactive opportunity development. Preferred Skills of the Entry Level Customer Support Representative Natural ability to explain information clearly without overcomplicating it. Strong sales, conversational awareness, and sensitivity to customer tone and needs. Resourceful mindset for finding practical ways to improve the customer experience. Reliable follow-through on requests, commitments, and outstanding customer needs. Comfortable balancing helpful service with appropriate sales opportunities.