Bilingual Spanish Customer Service Representative

We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment. This contract-to-permanent position is ideal for someone who enjoys resolving inquiries, guiding customers through service options, and delivering a positive experience across every interaction. The person in this role will handle account-related questions, document service needs accurately, and help customers understand available products, pricing, and convenient payment solutions.

• Must speak fluent Spanish

• Shift:

  Monday - Friday 9am - 6pm EST

• Responsibilities:

• Respond to inbound customer inquiries and provide timely, attentive support for a wide range of service-related concerns.
• Create and document service cases for customer issues, ensuring each request is recorded clearly and routed appropriately.
• Explain available products, service features, fees, and pricing details in a straightforward manner so customers can make informed decisions.
• Use customer service platforms and internal tools efficiently to review account information, research questions, and complete service actions.
• Resolve routine issues by following established procedures and escalate more complex matters when additional guidance is needed.
• Meet performance expectations related to service quality, productivity, and call center standards while maintaining accurate records.
• Encourage customers to use digital and self-service resources when appropriate to improve convenience and support account management.
• Share information about current promotions, enhanced offerings, and prepayment options that may benefit the customer.
• Perform additional support tasks and related duties as assigned to help maintain smooth daily operations.