Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
JR
JT Roofs
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Indiana data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,723 / year median in Indiana
-4% projected decline
Job Description
Customer Service Representative JT Roofs Sellersburg, IN Job Details Full-time $18 - $20 an hour 16 hours ago Benefits Paid time off Flexible schedule Qualifications Active listening Client inquiry handling In-home experience CRM system proficiency Client interaction via phone calls Full Job Description We're looking for a sharp, driven Customer Service Rep to be the first voice our customers hear. You'll answer inbound calls, follow up relentlessly on leads, and set qualified appointments for our sales team — directly driving our booking rate and revenue growth. This isn't a passive order-taker role. We need someone who treats every lead like it matters, follows up until they get an answer, and doesn't let opportunities slip through the cracks. What You'll Do Answer inbound calls promptly and professionally, representing the JT Roofs brand Qualify leads and schedule appointments for the sales team Proactively follow up on new, unconverted, and aging leads via phone, text, and email Track every interaction in our CRM and keep lead status current Hit weekly/monthly booking targets and help improve overall conversion rate Handle rescheduling, confirmations, and appointment reminders Flag urgent or high-value opportunities to leadership Maintain a positive, can-do attitude even during high call volume What We're Looking For Proven phone experience — sales, customer service, call center, or similar Persistent, tenacious follow-up style; you don't give up after one unanswered call Strong verbal communication and active listening skills Comfortable with CRM software and basic scheduling tools Highly organized with strong follow-through Coachable and goal-driven — you want to see your numbers improve Preferred Experience in home services, roofing, or construction industry Familiarity with GoHighLevel or similar CRM platforms Compensation & Benefits $18-$20/hour based on experience Performance incentives tied to booking rate Bonus obtainable based on performance