Customer Service Representative at Belcan Customer Service Representative at Belcan in West Lafayette, Indiana Posted in about 5 hours ago.

Type:

full-time

Job Description:

Job Title:

Associate Customer Service Rep I Location:

Lafayette, IN 47903

Duration:

12 Months Contract (Temp to Perm)

Pay Rate :

$24/hr.

Shift Time:

1st shift, 06:30 AM - 03:00

PM Job Details:

Level I:

0-3 years. Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services. Solve simple customer problems and analyze customer service needs for communication to service and technical departments. Frequently reports to the Customer Service Manager. Experience in customer-facing roles previously, Microsoft Office application skills are a must. Particularly Excel, Outlook, and Word. Any automotive paint experience is going to be a plus and will drive a higher hourly rate. Responsibilities will include inventory management, customer interaction, cross-functional internal interaction, project support, problem resolution support, etc.