KS Derby

• 129000 Full time R064087

Company:

Gerber Collision & Glass YOU Job Description:

CSR Key Job Responsibilities + Ensure consistent execution of WOW (Wow Operating Way) plan. + Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. ( CCC One is our repair management system) + Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs. + Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators

• R (rental
• NR (no rental
• G (Gerber pay).

+ Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. + Confirms car rental information and updates CCC One with rental car usage information. + Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One. Education and/or Experience Required ? + High School Diploma or GED (General Education Diploma) +

Minimum:

1 year experience in a similar role such as administration assistant. +

Preferred:

1 year in an auto body or similar work environment including previous customer service experience. Required Skills/Abilities + Ability to function well To view full details and how to apply, please login or create a Job Seeker account