Customer Service Representative-Packaging ProAmpac - 3.0 Lenexa, KS Job Details 6 hours ago Benefits Health insurance On-site gym Dental insurance Paid time off 401(k) matching Qualifications Post-sales product instruction Client relationship management Managing customer accounts Customer training Accounts receivable management Logistics shipment scheduling Account maintenance Customer order taking Sales order data entry In-person customer service Vehicle optimization (delivery efficiency) Mid-level Order shipping Task prioritization Collaboration with manufacturing teams Logistics order management Order tracking Freight Continuous process improvement (CPI) Inventory management reporting (product management technique) Accounting support Operations planning Cross-functional communication Supply chain collaboration Custom report preparation Customer data entry Full Job Description Customer Service Representative (Onsite in Lenexa, KS) About the Opportunity We are seeking a detail-oriented and dependable Customer Service Representative to support our Lenexa plant. This role manages customer orders from entry through shipment while partnering with planning, production, sales, and other teams to balance customer needs with plant priorities. Key Responsibilities Accurately and timely enter and manage customer orders in accordance with accounting requirements. Collaborate with planning and production to prioritize, expedite, and manage orders and change requests. Coordinate with sister plants and external manufacturers as needed to support production requirements. Schedule shipments and optimize load building to meet on-time, in-full requirements while minimizing freight costs. Monitor customer-specific inventory programs, including Supplier Owned Inventory (SOI), and provide timely updates on inventory levels, order status, and production changes. Develop and maintain customer-specific reports and communicate updates to customers, sales, and operations. Serve as a plant representative in customer status reviews and support customer visits, training, and orientation. Coordinate new product and copy changes from development through initial shipment. Partner with Graphics to ensure priorities, information, and timelines are met. Support broker account management and assist Corporate Credit with accounts receivable issues. Participate in continuous improvement initiatives and cross-functional projects. What We Offer Opportunity to support critical quality and food-safety functions Medical, dental, life, disability, and travel insurance Immediately vested 401(k) with company match Paid time off Onsite gym access Opportunities for employee involvement in decision-making Collaborative environment where your contributions make a direct impact Employee perks and supplier discounts Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.