A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative at Chief of Staff KC Customer Service Representative at Chief of Staff KC in New Century, Kansas Posted in 1 day ago.
Type:
full-time
Job Description:
Chief of Staff KC is seeking a Customer Service Representative for a client within the Gardner, KS area. This individual enjoys building relationships, solving problems, and making sure every customer has a positive experience. In this role, you'll serve as a dedicated point of contact for a group of returning customers, helping them navigate orders, answering questions, and providing reliable support from start to finish. Responsibilities Serve as a primary point of contact for a dedicated group of returning customers, building strong and lasting relationships through responsive, personalized service. Manage email correspondence and customer requests for a large book of accounts, including dropship customers. Accurately enter and process customer orders, paying close attention to detail and ensuring information is complete and correct. Respond to customer questions and inquiries with professionalism, accuracy, and a solutions-oriented approach. Learn each customer's needs, preferences, and ordering patterns to provide increasingly personalized support as relationships develop. Introduce new customers to available catalogs and resources while helping them become familiar with the ordering process. Follow up on customer needs and ensure questions, orders, and issues are handled in a timely manner. Work collaboratively with a team of Customer Service Representatives to provide consistent, high-quality service and create a positive customer experience. Maintain a high level of organization while managing multiple customer needs and priorities in a fast-paced environment. Qualifications Customer service experience with a genuine interest in helping others and building positive relationships. Strong attention to detail and a commitment to accuracy. Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Comfortable using Microsoft Word, Excel, email, and other standard computer applications. Reliable, responsive, and comfortable working within established processes and expectations. Ability to take direction, learn new systems and processes, and apply feedback effectively. Willingness to commit to a 4-6 month learning curve as you become familiar with the products, customers, and processes. Ability to work fully onsite.
