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MS
Modern Shade Solutions, LLC
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Louisiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$33,915 / year median in Louisiana
+2% projected growth
Job Description
Job Overview We are seeking an energetic and detail-oriented Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm and organizational skills will help create a positive experience for every customer, whether via phone, email, or in person. This paid position offers an exciting opportunity to develop your office management and communication skills while contributing to a collaborative and fast-paced environment. Responsibilities Handle incoming calls using multi-line phone systems with professionalism and courtesy, providing prompt assistance to customers and clients. Manage client communication through various channels, including email, chat, and in-person interactions, ensuring clear and friendly support. Maintain accurate records using productivity software such as Microsoft Office, Google Workspace, spreadsheets, and data entry tools. Assist with office management tasks including filing, document proofreading, calendar management, and organizing client information. Support front desk operations by greeting visitors, managing appointment schedules, and maintaining a welcoming environment. Utilize technical proficiency in computer skills and office software to streamline daily administrative tasks efficiently. Qualifications Proven experience in customer service or front desk roles with strong phone etiquette and communication skills. Demonstrated proficiency with office management tools including Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and productivity software. Excellent organizational skills with the ability to multitask effectively in a fast-paced environment. Strong computer literacy with familiarity in data entry, clerical tasks, and technical proficiency in office equipment such as multi-line phone systems. Ability to manage time efficiently while maintaining high levels of accuracy in all tasks. Join us to be part of a vibrant team dedicated to delivering outstanding customer support! This role offers the chance to grow your administrative expertise while making a meaningful impact on our clients' experience. We value energetic individuals who thrive on organization, communication, and teamwork—apply today!