Customer Service Representative Base $17-$20 per hour , depending on experience, plus spiffs. Additional $100-$200 per week in realistic spiff incentives. Full-Time | Houma, LA | Monday-Friday, 8:00 AM-5:00 PM At One Way ACElectrical , we're growing rapidly and looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team. If you enjoy helping people, staying organized, and being part of a company that values teamwork, professional growth, and exceptional customer service, we'd love to meet you. What We Offer Medical insurance (80% company-covered for employee) Dental and Vision insurance available for purchase 401(k) with up to 3% company match Six paid holidays annually Paid vacation that increases with tenure, plus two additional PTO days Optional short-term and long-term disability coverage What You'll Do Answer incoming customer calls with professionalism and a positive attitude Schedule HVAC and electrical service appointments efficiently Communicate with technicians regarding schedules and customer updates Make outbound calls to confirm appointments and follow up with customers Educate customers on available services, promotions, and maintenance plans Accurately enter customer information into our software system Resolve customer questions and concerns with empathy and professionalism Support the office team with administrative tasks as needed Help create an outstanding customer experience from the first phone call to job completion What We're Looking For At least one year of customer service, call center, or dispatch experience Excellent communication and active listening skills Strong organizational and multitasking abilities Comfortable using computers Positive attitude with a genuine passion for helping customers Dependable, punctual, and a team player Ability to remain calm and professional in a fast-paced environment Self-motivated with a desire to learn and grow