SUMMARY:

 This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS

Assists callers efficiently and in a polite, courteous and professional manner at all times. Conducts appropriate screening and eligibility functions. Obtains correct information to schedule appropriate modes of transportation. Maintains current knowledge of local operating transportation policies. Accurately and effectively uses trip scheduling and dispatch software. Maintains client, company, and employee confidentiality. Communicates with facilities and/or providers as necessary to ensure efficient transportation services. Coordination of urgent care and/or discharges with Trip Validation Specialist Keeps Supervisor informed concerning scheduling and/or service delivery problems Completes all required records and reports Effective use of telecommunications systems Other job duties that may arise.

QUALIFICATIONS REQUIRED

Excellent communication skills Basic computer and typing skills Type 40 wpm Customer service experience Able to work in a busy environment Able to work independently or with a team

MINIMUM REQUIRED EDUCATION/TRAINING

High School graduate or equivalent 1 year of Call Center experience

Job Type:

Full-time Pay:

$15.00 - $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Call Center :

2 years (Required)

Work Location:

In person