Switchboard /

Medical Call Center Representative Location:

Lake Charles, LA Schedule:

Full‑time

Specialty:

Ophthalmology Practice About the Role We are seeking a reliable, detail‑oriented Switchboard / Medical Call Center Representative to join our team. This position is responsible for managing a high volume of incoming calls, providing exceptional customer service, and ensuring patients are connected quickly and accurately to the appropriate department. This role is ideal for someone who thrives in a fast‑paced environment, communicates clearly, and takes pride in delivering a positive experience for every caller. Key Responsibilities

• Answer 50-75 incoming calls per day with professionalism and efficiency
• Accurately route calls to the correct department or staff member
• Provide friendly, helpful assistance to patients regarding appointments, office locations, and general inquiries
• Schedule appointments
• Document call details and patient information with strong attention to detail
• Follow established call‑handling protocols and maintain high service standards
• Work collaboratively with clinical and administrative teams to support smooth patient flow
• Maintain confidentiality and comply with HIPAA guidelines Qualifications
• Prior medical office or call‑center experience preferred
• Strong customer service skills with a calm, professional phone presence
• Ability to multitask and manage high call volume
• Excellent attention to detail and accuracy
• Comfortable using multi‑line phone systems and electronic medical record software
• Reliable, punctual, and able to work in a fast‑paced environment What We're Looking For A candidate who is:
• Friendly, patient‑focused, and service‑oriented
• Quick to learn and adaptable
• Organized and dependable
• Able to maintain composure and accuracy even during busy periods

Benefits:

401(k) Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person