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Smokers & Vapers Paradise

Cashier/Customer Service Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$33,915 / year median in Louisiana

+2% projected growth

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Job Description

Job Summary Join our dynamic retail team as a Cashier and Customer Service Representative! In this energetic role, you will be the friendly face that greets customers, processes transactions efficiently, and ensures an exceptional shopping experience. Your enthusiasm and attention to detail will help create a welcoming environment where customers feel valued and satisfied. Whether handling sales, assisting with product demos, or managing the cash register, you'll play a vital part in driving store success and fostering customer loyalty. Responsibilities Operate the cash register accurately, handling retail sales transactions with precision and efficiency. Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience. Assist customers with product demos and provide knowledgeable recommendations to enhance their purchase decisions. Manage stock levels on the sales floor, restocking shelves and merchandising products to maintain an appealing store layout. Upsell products and promote store specials to maximize sales opportunities. Handle cash drawer operations, including cash handling, balancing registers, and reconciling daily sales. Maintain professional phone etiquette when responding to customer calls or inquiries. Support team members through supervising experience when needed, helping to train new staff or oversee daily operations. Ensure compliance with POS (Point of Sale) systems procedures for smooth transaction processing. Demonstrate strong retail store product knowledge to assist customers effectively. Skills Proficiency in POS systems and cash register operations for seamless transactions. Previous retail sales experience, especially in grocery or convenience store environments. Strong communication skills with the ability to engage customers confidently and clearly. Bilingual abilities are a plus to serve diverse customer needs effectively. Experience in supervising or leading team members is preferred but not required. Excellent phone etiquette for professional customer interactions over the phone. Knowledge of retail math for accurate cash handling and transaction balancing. Ability to perform basic math calculations quickly and accurately under pressure. Familiarity with merchandising techniques and product demos to boost sales. Experience with stocking shelves, inventory management, and store organization. Join us in creating a lively shopping environment where customer satisfaction is our top priority! We're committed to supporting your growth through ongoing training and a positive team atmosphere—empowering you to thrive both professionally and personally in this exciting role!
Pay:
$9.00 - $11.00 per hour
Work Location:
In person