Customer Service Representative Aunt Sally's Pralines New Orleans, LA Job Details Full-time $15.75

• $16.

00 an hour 17 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Vendor relationship building Phone communication Client inquiry handling Order shipping High school diploma or GED Computer skills Client interaction via phone calls Full Job Description Customer Service Representative, (CSR) Aunt Sally's Pralines is looking for a Customer Service Representative to support vendor relations for our online, corporate and wholesale customers. We are an iconic brand founded in New Orleans in 1935 , New Orleans Most Famous Praline, ™ and are still family owned. We also sell premium authentic gourmet items, unique gifts and treasures that embody our Cresent City. We are in the heart of the warehouse district.

As a CSR you will:

• Process and schedule shipping of orders from online, wholesale and corporate customers and coordinate their fulfillment through our assembly and shipping departments.
• Organize outgoing shipments with carriers like UPS and FEDEX as well as with LTL carriers.
• Send invoices and issue credits.
• Address customer concerns with the goal of maximizing customer satisfaction and building loyalty.
• Entertain wholesale, corporate and charitable enquiries.
• Facilitate our programs through both Faire, an on-line wholesaler, and Target on-line.
• Help cover our retail store for one hour per day.
• Assist in building corporate gift baskets when needed.
• Answer routine calls and take phone orders.

This position requires strong phone skills, good computer skills, a positive attitude, patience, reliability and accuracy. This is a starting level position with room for advancement.

Job Type:

Full Time Pay:

$16.00 per hour

Benefits:

• IRA matching
• Health insurance
• Employee dental and vision programs
• Paid time off
• Employee discount

Shift:

• Day shift, 8 hours,

M-F Education:

• High school or equivalent

Experience:

• Customer service: 1 year

Work Location:

In person

Pay:

$15.75

• $16.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person