Call Center Representative Cleco Corporate Holdings LLC United States, Louisiana, Pineville Sep 01, 2026 At Cleco, we're not just poweringlives-we're powering a cleaner, smarter future for Louisiana.

With bold investments in innovativeenergysolutions, we're transforminghow we power ourcommunities: smarter, cleaner, and more sustainable.

This is a long-term commitmentto our people and our communities because our future-and the future of generations to come-depends on it. If you're ready to make an impact where it matters most, join us at Cleco-where we're Energizing Your Tomorrow. The Call Center Representative is an entry level professional with knowledge of Customer Service (Call Center) principles, practices, concepts, and theories. Provides answers to customer inquiries, resolves problems, promotes and sells company products/services, statewide in a 24/7 environment. May respond to customer inquiries by referring them to public materials, secondary sources or senior staff. Responsible for the completion and identifying improvements of assigned processes or activities. This position will be assigned to the Overnight 12 hr. shift (7:00 PM to 7:00 AM). Key Responsibilities Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, sense of belonging , customer service, and operational excellence

Utilizes all available technology to handle a high volume of customer service requests in a courteous, efficient and professional manner.

Achieves results by resolving problems with customer bills and posting of payments by analyzing accounts, executing tasks in accordance with agreed-upon plan from manager, with support fromsenior staff.

Understands Company and Call Center procedures, policies and customer service/marketing programs.

De-escalates situations involving dissatisfied customers; providing quality customer service.

Maintains personal/team qualitative and quantitative targets

Displays adaptability and flexibility to change in direction

Collaborates with seniorstaff to complete project tasks, reaching out for technical assistance when needed to meet project milestones.

Provides communication and regular updates as requested bytheir manager and senior staff to provide status updates on assigned tasks, identifies risks in delivery and actively support business development objectives.

Receives a moderate level of guidance and direction, works under general supervision. Qualifications Required Education, Skills & Experience Secondary/High School Diploma

2+ years of customer/call center related experience

Ability to work Overnight 12 hr. shift (7:00 PM to 7:00 AM)

Working knowledge of CRM system preferred

Experience with CRM systems preferred.

Willingness and ability to learn new technologies on the job

Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner Licenses and Certifications Not Required Key Competencies

BEHAVIORAL

Building Organizational Talent

•

Building Partnerships

Leading Teams

Business Acumen

Communication

Courage

Building Self-Insight

Building Talent

•

Driving for Results

Energizing the Organization

Driving Execution

Building Trusting Relationships

Driving Innovation

Planning and Organizing

Safety

Establishing Strategic Direction

TECHNICAL

Analytical skills

Compliance May perform other duties as assigned. Salary dependent on experience, skills, education, and training.