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Sinclaire Solutions
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
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Based on Louisiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$33,915 / year median in Louisiana
+2% projected growth
Job Description
Job Summary We're looking for a friendly, motivated Customer Service Representative to be the first point of contact for our clients. You'll answer questions, solve problems, and make sure every customer has a great experience. If you enjoy helping people and want to grow your skills in a supportive team, we'd love to hear from you. What You'll Do Help customers by phone, email, and chat with questions about products, services, billing, and accounts Make follow-up calls to check in, gather feedback, or share new offerings Enter and update information accurately in our CRM and other software Process payments and handle cash transactions carefully Keep clear, detailed records of customer interactions Spot common issues and share ideas to improve the customer experience What We're Looking For Strong communication skills, written and verbal A positive, professional, customer-first attitude Comfortable using computers, customer support tools, and Microsoft Office Able to juggle multiple tasks and stay organized Bilingual is a plus, but not required Call center or outbound calling experience is helpful, but we'll train the right person Why Join Us Hands-on training and room to grow Supportive, team-oriented environment A role where your work makes a real difference for customers