A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Care Representative LPO OSS_US246_US, Agawam - 3.5 Agawam, MA Job Details 18 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Employee relationship building Research Full Job Description Customer Care Representative LPO 1st Shift | 7:30am - 4:00pm We are seeking a proactive and organized Customer Care Representative to join our team. This role requires strong interpersonal skills and the ability to work effectively across all levels of the organization. The ideal candidate will be proficient in SAP, capable of managing multiple tasks simultaneously, and committed to delivering exceptional customer service. Key responsibilities include providing timely updates to customers on priority orders, reporting daily delivery commitments to Center Management, and maintaining clear communication with Sales representatives regarding customer activity. This position is critical to ensuring smooth operations and high customer satisfaction.
We offer:
Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment ! The perks and benefits of working at Oerlikon include the following: Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong. Excellent Dental and Vision coverage. Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey. 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us! Generous paid time off to support your physical and mental wellbeing. 12 paid company holidays to occasionally extend your weekends or time off. 100% company paid life insurance and disability insurance Employee Referral Bonus program because why not to bring your friends to work everyday!
Your Responsibilities:
Answering phone calls, emails and returning all inquiries Daily interaction with customers Research, data collection, data entry, and analysis Providing proactive notification of late deliveries Coordinate van pick up schedules Work with Center Management on: Customer commitments Coating schedule WIP Report Priority orders As the plant lead process owner (LPO) for HSE matters, this role will support HSE by the following: Ensure adherence to local, state, federal, and Oerlikon HSE regulations. Enforce company policies and procedures. Apply knowledge of personal protective equipment, safe work practices, and environmental stewardship principles. Conduct regular inspections, safety audits, and hazard assessments. Identify hazards and potential risks, and assist operational staff with mitigation strategies. Advise center managers on HSE-related topics. Perform first level investigations of workplace incidents and injuries, report findings, and support employee medical needs as necessary. Coordinate response to spills and supervise cleanup efforts. Deliver and coordinate HSE-related training and mentoring for staff. Other duties as assigned.
Your Profile:
Attention to detail Possess the ability to work independently and prioritize tasks Reliable, self-motivated, and willing to learn Able to communicate effectively with open, honest, and respectfully written and verbal communication Create and sustain positive working relationships with peers, managers, and customers 2 years of Customer Service experience preferred Strong computer skills including Microsoft Office software Familiarity with SAP is a plus
Why Oerlikon:
Team Spirit is one of our core values. Collaborating across borders, languages and cultures is key to us delivering results. Supporting our people's growth and development is a top priority. We believe in the creative power of a team that draws strength from welcoming a broad expanse of knowledge, experience and perspectives. # join oerlikon us #joinourteam Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success! About us Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering, high‑performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability. Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling. Head‑quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 9,500 employees, achieving sales of CHF 1.6 billion in 2024. Equal Opportunity Employment Oerlikon is an Equal Opportunity Employer. If you'd like more information on your EEO rights under the law, please click here: Know Your Rights. If you are unable to complete an application or respond to a job opening because of a disability, please contact us at or . This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third-party vendor/agency requests. Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Agencies Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon's terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.
