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Rebel Systems LLC
Field Service Representative
Career Insights for Customer Service Representative (General)
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Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries . As we continue to grow, we're looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team. Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a "U.S. Person" under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.
What We Offer:
Generous Time Off- 3+ weeks of paid time off, plus 11 paid holidays Comprehensive Benefits
- Medical, dental, and vision coverage for employees and dependents at a discounted rate Financial & Career Growth
- Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan 401(k) Matching
- 100% match at a 6% contribution level Innovative Culture
- We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees' skills and career development. At EAS, we don't just build batteries
- we power systems and devices that protect not only individual citizens but communities across the world.
Learn More About EAS Compensation Range:
$85,500- $128,200 Job Purpose The Field Service Representative serves as the primary technical field support resource for Rebel Power and communications products, providing on-site assistance to defense, government, and commercial customers.