Clinical Call Center Provider - Nurse Practitioner / Physician Assistant Bellingham / Norwood / Natick Urgent Care Approximately 24-30 Hours Per Week Bellingham Urgent Care is part of a privately owned, multi-site urgent care organization that also includes Norwood Urgent Care and Natick Urgent Care. For nearly 20 years, our organization has provided accessible, high-quality acute care to patients of all ages throughout the Greater Boston and MetroWest communities. We are seeking an experienced Nurse Practitioner or Physician Assistant to join our team in a unique clinical support role focused on assisting our centralized call center and supporting continuity of care across our urgent care locations. This is not a telehealth position. The provider will not maintain a scheduled panel of virtual patient visits. Instead, this position serves as a clinical resource for our call center, patients, pharmacies, and on-site clinical teams. The Opportunity Our urgent care centers generate a significant volume of patient follow-up communication, pharmacy inquiries, diagnostic results, and clinical questions each day. We are looking for an Advanced Practice Provider who can provide dedicated clinical support to help manage these communications efficiently, safely, and compassionately. Working from our dedicated call center, the provider will collaborate with call center representatives, physicians, advanced practice providers, nurses, and other clinical staff across our organization. The ideal candidate is an experienced outpatient clinician who enjoys patient communication, clinical problem-solving, care coordination, and working collaboratively behind the scenes to support a busy multi-site practice. Primary Responsibilities The Clinical Call Center Provider will assist with: Answering and addressing incoming patient clinical questions within the scope of established practice protocols Supporting call center staff when incoming calls require clinical review or escalation Responding to pharmacy calls and medication-related questions Reviewing patient questions following recent urgent care visits Assisting with appropriate patient follow-up and continuity of care Reviewing newly received radiology and X-ray reports Identifying results requiring timely provider review, patient notification, or additional follow-up Communicating relevant results and follow-up recommendations to patients when appropriate Coordinating questions or concerns with the treating provider or on-site clinical team when additional review is necessary Documenting clinical communications and follow-up activities appropriately in the electronic medical record Helping ensure outstanding clinical communications and diagnostic results are addressed in a timely manner Serving as a clinical resource for administrative call center staff Escalating patients to an in-person evaluation, emergency department, treating provider, or other appropriate level of care when indicated This Is Not a Telehealth Position This role is specifically designed to support the clinical operations of our existing urgent care practices. The provider will not be responsible for conducting scheduled virtual visits or independently managing a traditional telemedicine patient panel. Instead, the position focuses on clinical communication, results management, pharmacy coordination, patient follow-up, and supporting our centralized call center with questions that require a licensed clinician. Schedule We anticipate approximately 25-30 hours per week , with scheduling designed around the needs of our clinical operations and call center. This position may be particularly attractive to an experienced provider seeking to remain actively involved in clinical medicine while transitioning away from the physical demands and pace of traditional full-time urgent care shifts. Qualifications Board Certified Nurse Practitioner or Physician Assistant Current or eligible Massachusetts professional licensure Active DEA registration preferred Prior experience in urgent care, emergency medicine, primary care, or outpatient medicine strongly preferred Strong understanding of outpatient clinical workflows and appropriate patient follow-up Comfortable reviewing radiology reports and other diagnostic results Strong clinical judgment and ability to recognize situations requiring escalation Excellent telephone and patient communication skills Strong documentation and organizational skills Comfortable working collaboratively with physicians, Advanced Practice Providers, nurses, call center representatives, pharmacies, and other members of the clinical team Ideal Candidate This position may be an excellent fit for an experienced clinician who enjoys the intellectual and communication aspects of medicine but is looking for a different pace than traditional urgent care. The ideal candidate is comfortable making clinical decisions, communicating with patients, reviewing diagnostic results, resolving pharmacy questions, and determining when a concern can be appropriately addressed through follow-up versus when a patient should return for an in-person evaluation. Most importantly, we are looking for someone who can become a trusted clinical resource for both our patients and our staff while helping ensure that the care provided in our centers continues after the patient leaves the exam room.

Pay:

Up to $80.00 per hour Expected hours: 24.0 - 30.0 per week

Work Location:

In person