Cambridge Interventional is seeking a Customer Service, Order Processing & Shipping/Receiving Specialist. Cambridge Interventional is a medical device manufacturer committed to advancing interventional cancer therapy through research, engineering, high-quality products, and physician support. Job Description This position owns the day-to-day customer order process from purchase order through shipment, invoicing, and collection, while also supporting shipping, receiving, and inventory activities. The ideal candidate is organized, customer-focused, detail-oriented, and highly proficient in QuickBooks. Key Responsibilities

• Review incoming customer orders for accuracy and completeness and resolve discrepancies with customers.
• Enter orders in QuickBooks, generate packing lists, and coordinate order fulfillment and shipment.
• Prepare domestic and international shipments, including packing, labeling, shipping documents, tracking, and delivery follow-up.
• Generate customer invoices in QuickBooks and verify pricing, shipping charges, taxes, and payment terms.
• Monitor accounts receivable, follow up on past-due balances, assist with collections, and help resolve invoice or payment discrepancies.
• Receive incoming materials, verify against purchase orders, inspect for damage or discrepancies, and document receipt.
• Maintain organized inventory and stockroom areas and assist with inventory counts and reconciliation.
• Maintain accurate records in accordance with Company document-control and quality-system procedures.
• Work closely with Sales, Operations, Quality, and Accounting to ensure accurate, timely customer service and order fulfillment. Minimum Job Requirements
• High school diploma or equivalent and six (6) years of relevant experience, or an associate degree and a minimum of four (4) years of relevant experience.
• QuickBooks experience is required ; experience with order entry, invoicing, and accounts receivable strongly preferred.
• Prior experience in customer service, order processing, shipping/receiving, accounts receivable, or a similar operational role.
• Accounting or bookkeeping experience is a plus.
• Medical-device, life-sciences, manufacturing, or other regulated-industry experience preferred.
• Strong attention to detail, organization, communication, and customer-service skills.
• Proficiency with Microsoft Word and Excel. Working Conditions
• Position is based at the Company facility and includes both office/administrative and shipping/receiving responsibilities.
• Regular computer and QuickBooks use is required.
• Requires handling of objects up to 50 pounds, with or without reasonable accommodation. Why Join Our Team!
• We are committed to medical innovation and improving patient care.
• Full-time position with competitive compensation and benefits, including medical/dental insurance, 401(k), and professional development opportunities.
• Cambridge Interventional is an equal opportunity employer.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Experience:

Quickbooks:

2 years (Required)

Shipping and Receiving:

2 years (Required)

Order Processing:

2 years (Required)

Language:

English (Required)

Location:

Burlington, MA 01803 (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person