We are looking for a Customer Service Representative to join a fast-paced team in Burlington, Massachusetts in a Contract position with the potential to become permanent. This on-site opportunity is ideal for someone who brings a friendly approach to customer interactions and is comfortable supporting clients by phone and through order-related requests. The role suits someone with prior office exposure who is interested in building a long-term path in customer service and potentially growing into sales.

Responsibilities:

Respond to incoming customer inquiries with accuracy and a service-focused attitude. Support inside customer service activities by assisting clients with product questions, order details, and general account needs. Enter and update customer orders in internal systems while maintaining careful attention to accuracy. Handle a steady volume of inbound calls and place outbound calls as needed to provide updates, confirm information, or resolve issues. Coordinate with internal team members to ensure customer requests are addressed promptly and efficiently. Maintain organized records of customer interactions, order activity, and follow-up actions. Contribute to a positive office environment through dependable attendance, teamwork, and courteous communication. Previous experience in customer service, call center support, or a similar client-facing role. Prior exposure to an office environment, even in an entry-level capacity. Strong verbal communication skills and a consistently detail-oriented demeanor. Comfortable managing inbound and outbound phone conversations throughout the day. Ability to perform order entry work with accuracy and attention to detail. Friendly, dependable, and motivated approach to supporting customers and collaborating with colleagues. Interest in long-term career growth, including potential future opportunities in sales. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .