Jobs › North Dartmouth, MA › Customer Service Representative Spherion Staffing Customer Service Representative North Dartmouth, MA Apply Customer Service Representative, International Sales This is a full-time, in-office position Monday ? Friday 8am ? 4:30pm. Up to \$72,500 yearly.

Key Responsibilities:

? Acts as a primary contact for all International accounts from order receipt to order entry to shipment to invoicing. ? Prepare customs invoices, documentation, boat and air shipment bookings and any other related international shipment paperwork requirements across the globe. ? Communicates with customers via a variety of means such as but not limited to, telephone, email, and MS Teams for all ordering and shipping related matters. ? Review inventory requirements against customer order demand and provide customer notification late shipment/short shipment/pricing verification/product availability/ship date/arrive date ? Educates customers on product offerings and industry safety standards. ? Various clerical duties such as but not limited to order entry, filing, order checking and answering main door to office building for guests. ? Works in a cross-functional manner with various internal teams such as but not limited to, Sales, Operations for both shipment and product specification details, Credit and the Accounting Team to direct credit applications, support creation of proforma invoices for prepayment account, general invoice inquiries and various payment terms to customers. ? Utilize troubleshooting and time management skills to exceed customer expectations. ? Investigate and resolve customer claims and complaints; maintain appropriate documentation trails for ISO and non ISO standards. ? Support other areas of organization on exporting and importing goods when required. ? Insures export procedure and proof of delivery. ? Coordinate requests for information, quotes for freight rates and technical data for customers. ? Coordinate various documentations, scheduling and time delivery with freight forwarders. ? Answer and assist any guests visiting the branch office. ? Initiate and coordinate RMA (return material authorization) process with customers, sales and operations team on credit issuance up receipt of product ? Participates in developing customer and department specific process improvements. ? Assist other customer service representatives with weekly and monthly report running. This is done on an as needed basis and is typically only required during staff shortages. ? Assist and back-up other members of customer service daily tasks while keeping the customer abreast of latest development on their purchase order, shipping details, and or invoicing matters. ? Strong communication skills (verbal and written) and understanding of cultural sensitivities. ? Ability to work on your own, set priorities, work under pressure, and use sound basic business judgment. ? Other duties as assigned

Qualifications:

? Excellent computer skills, particularly in order processing with computer and database systems. ? Strong attention to detail, demonstrating a history of being highly detail-oriented and error-free. ? Great time management skills to efficiently handle a high volume of order entry in a fast-paced environment. ? Strong multitasking abilities, allowing for effective handling of multiple tasks simultaneously. ? Displays a positive attitude and exhibits effective written and verbal communication skills. ? People-oriented mindset, capable of effectively working with individuals of diverse personalities. ? Friendly telephone manners and a customer-focused approach. ? Creative problem-solving abilities and a logical approach to resolving issues. ? Quick on your feet and a logical approach to problem solving. ? Ability to work well in a team, collaborating effectively with colleagues. ? Outstanding organizational skills, enabling efficient management of responsibilities. Active Filters Customer Service Representative North Dartmouth, MA Clear All Apply