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CS
Coworx Staffing Services
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Customer Service Representative Apply Now Job Description:
Location:
Fall River, Massachusetts CoWorx Staffing Services is seeking Customer Service Representatives in the Fall River, MA area. Customer Service Representatives (CSR) at Rhode Island Novelty manage client accounts and resolve product or service issues via phone, email, and fax. They process orders, handle complaints, track shipments, and collaborate with sales reps to maintain customer satisfaction.Responsibilities:
Accurately enter customer product orders and ensure timely processing and fulfillment. Answer inbound calls and emails to assist customers with product availability, pricing, order status, and catalog requests. Investigate and resolve customer complaints, product returns, and shipping discrepancies in a professional and timely manner. Maintain and update customer account information within the company database and CRM system. Collaborate with warehouse, shipping, and sales teams to ensure accurate order fulfillment and product delivery.Desired Background/Skills:
Typically requires one to two years of experience in customer service, sales support, or a call center environment. Strong verbal and written communication skills with the ability to interact professionally and effectively with clients. Proficiency with CRM systems and Microsoft Office applications, including the ability to navigate software efficiently. Detail-oriented with strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.Other Information:
Don't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started! CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us. #RI151 Interested candidates please reference job code 245886 when responding to this ad.Location:
Fall River, Massachusetts Apply Now Instagram This field is for validation purposes and should be left unchanged. Email- Name
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