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HI
Holiday Inn Express and Suites
Guest Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
GSR responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. Responsibilities Check in guests, answer phones and take reservations Respond to guest complaints, requests and emergencies Balance the cash drawer and log receipts Keep accurate financial records and ledgers Help prepare for forecasts and audits Skills Proven experience in customer service or similar role, preferably in the hospitality industry Experience with accounting and facilities management software Excellent math skills An eye for detail Good problem-solving skills Strong customer service skills The ability to multitask Strong written and verbal communication skills