Location :

Foxboro, Massachusetts Schedule:

7:30 am- 4.00 pm Monday to

Friday Duration:

Long term. Six-month renewals Possible conversion to full-time employment.

Top Skills:

1 . Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.

• 2 . SAP user experience. Customer Service and Order fulfilment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
• 3 . Strong MS Office use.

Duties:

• Take customer order entries and assign work to other team members.
• Uses Salesforce to interpret requests and assign tasks.
• Interview process: 1st round: Video conference, 2nd/final round: Onsite at the factory About the Facility
• Instrumentation materials are manufactured at this facility.
• Engineering-focused plant/factory environment.
• Team consists of approximately 20 people.
• Mix of Customer Service Representatives, Planning, and Purchasing professionals.
• Diverse team with varied backgrounds and cultures.
• Collaborative environment where everyone has opportunities to lead and participate in team meetings. Key Responsibilities
• Interface with internal and external customers.
• Coordinate activities with client functional areas including:
• Manufacturing
• Sales
• Distribution
• Field Service Handle customer complaints and inquiries accurately and promptly, including:
• Order status
• Production updates
• Delivery inquiries
• Billing inquiries
• Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.

Coordinate with customers regarding:

• Product selection
• Order placement
• Delivery schedules
• Expediting requests
• Proactively solve customer issues to improve customer satisfaction and relationships.
• Provide product information, including some technical information when necessary.
• Systems and Software Utilize and maintain data in:
• SAP
• Quote to Cash
• Intranet
• Buy Automation
• Extranet
• Shared Drives

External Account Websites Qualifications:

• Position is located at the Client Plant in Foxboro, Massachusetts.
• Desire for upward mobility and career growth within Client.
• Fast learner willing to travel periodically for training opportunities.
• Excellent verbal and written communication skills.
• Ability to prioritize work, work independently, and meet deadlines.
• Strong relationship-building skills with both internal and external stakeholders.
• Strong mediation, negotiation, and facilitation skills.
• Working knowledge of Microsoft Windows operating systems.
• Experience with:
• Microsoft Word
• Microsoft Excel
• Microsoft Access SAP experience preferred.

Requirements Top Skills:

1 . Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc. 2 . SAP user experience. Customer Service and Order fulfilment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools 3. Strong MS Office use.